Privacy Policy

Introduction

At Colima Landscape Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, fill out our forms, or interact with our online chat widget. This policy was last updated on August 7, 2026.

Information We Collect

We may collect personal information such as your name, email address, phone number, and project details when you:

Fill out our contact forms or request a consultation
Use the online chat widget to send us a message or request a callback
Communicate with us by phone, email, or text message

Under the California Privacy Rights Act (CPRA), certain personal information is classified as "sensitive personal information." This may include your phone number and contact information when used for direct marketing or solicitation. You have the right to limit the use of your sensitive personal information for purposes beyond providing the services you requested.

Online Chat Widget and Callback Consent

Our website includes an online chat widget provided by a third-party service. When you use the chat widget to send us your name, phone number, email, or other information, you consent to Colima Landscape Inc. using that information to contact you regarding your inquiry. This may include calling you back at the phone number you provide or sending a text message to follow up on your request.

By submitting your contact information through the chat widget, you acknowledge that:

You authorize Colima Landscape Inc. to contact you at the phone number you provide regarding your inquiry or project, including by phone calls, text messages, and automated or prerecorded messages using an automatic telephone dialing system
Messages may include scheduling, follow-up, and other project-related communications
Standard message and data rates from your mobile carrier may apply
Providing your phone number and consent is not a condition of receiving a response to your inquiry or purchasing any service
You may opt out of future calls or texts at any time by replying STOP to a text message, emailing info@colimalandscapeinc.com, calling (805) 290-5368, or asking us to stop during any conversation

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and project requests
Contact you by phone, email, or text message regarding your project
Provide and improve our services
Send updates and promotional materials (with your consent)
Analyze website usage to enhance user experience

Cookies and Tracking Technologies

Our website uses cookies, analytics, and similar tracking technologies to operate the site, understand how visitors use it, and improve user experience. These technologies may be set by us or by third-party services we use, such as analytics providers, the chat widget, and customer relationship management tools. You can control cookies through your browser settings, but disabling them may affect website functionality.

We do not use cookies to sell your personal information. For more information about how cookies are used on this site, please contact us using the information below.

Cookie Consent Banner

Our website displays a cookie consent banner that allows visitors to accept or decline the loading of certain third-party scripts, including our chat widget. If you decline, the chat widget and associated tracking scripts will not load, and your browsing experience will not include those features. You may change your consent choice at any time by clicking the "Cookie Settings" link in the footer of any page, which re-opens the consent banner.

Third-Party Services

We use the following categories of third-party services to operate our website and business:

Website hosting and content delivery: Services that host and serve our website content
Chat and messaging tools: A third-party chat widget that enables visitors to send messages and request callbacks
Customer relationship management (CRM) software: Tools that help us manage inquiries, project information, and customer communications
Analytics and search console tools: Google Search Console and similar services that help us understand how visitors find and use our website so we can improve it
Form and lead tracking: LeadPost and similar services that capture and route form submissions to our team

These providers may process your information on our behalf in accordance with their own privacy policies. We do not control these third-party services and are not responsible for their data practices. We do not sell or share your personal information with these providers for their own marketing purposes.

Global Privacy Control (GPC)

Under the CPRA, California residents may use Global Privacy Control (GPC) browser signals to opt out of the sale or sharing of their personal information. We treat GPC signals as a valid opt-out request. Because we do not sell or share your personal information for cross-context behavioral advertising, enabling GPC will not change how your information is handled, but we will honor the signal as required by law.

Telemarketing and Do-Not-Call

Colima Landscape Inc. does not engage in unsolicited telemarketing. We only contact individuals who have submitted their information through our website, forms, or chat widget, or who have otherwise initiated an inquiry with us. We respect all applicable federal and state do-not-call regulations. If you have registered your number on the National Do-Not-Call Registry but have provided your number to us through an inquiry, we may contact you regarding that inquiry under the established business relationship exemption. You may request that we stop contacting you at any time by emailing info@colimalandscapeinc.com or calling (805) 290-5368.

How to Exercise Your Privacy Rights

California residents have the following rights under CCPA and CPRA:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
Right to Delete: Request that we delete your personal information from our records, subject to certain exceptions
Right to Correct: Request that we correct inaccurate personal information about you
Right to Opt Out: Opt out of the sale or sharing of your personal information (we do not sell or share your information)
Right to Limit: Limit the use of your sensitive personal information for purposes beyond providing the services you requested
Right to Non-Discrimination: Receive equal service and pricing whether or not you exercise your privacy rights

To submit a privacy rights request, contact us using the information provided in the Contact Us section below. We will verify your identity before processing your request. We will respond to your request within 45 days of receipt. If we need more time, we will inform you of the reason and extension period in writing.

You may designate an authorized agent to submit requests on your behalf by providing us with written authorization. We may require the authorized agent to provide proof of your permission.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting, access controls, and encryption where appropriate. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will comply with applicable California data breach notification requirements, including those under Civil Code sections 1798.29 and 1798.82, which may include notifying affected individuals and the California Attorney General.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy. General retention guidelines by category:

Contact form and consultation inquiries: Retained for the duration of the active project inquiry and up to 36 months afterward for follow-up purposes, unless you request earlier deletion.
Chat widget submissions: Retained for the duration of the inquiry cycle and up to 24 months, unless an active project relationship exists.
Project and customer records: Retained for the duration of the business relationship and for the period required by California law for contractor recordkeeping.
Website analytics data: Aggregated and retained for up to 26 months for trend analysis.

If you request that we delete your information, we will remove it from our active systems where reasonably possible, subject to legal retention requirements. Some information may be retained in backup systems for a limited period as part of our standard data management procedures.

Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us using the information below, and we will take steps to delete such information in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of receiving calls or text messages from us at any time. To exercise these rights, contact us using the information below.

Do Not Track Signals

Some browsers offer a "Do Not Track" feature. California law does not currently require businesses to respond to Do Not Track signals, but we provide information about our practices so you can make informed choices. We do not currently alter our data collection practices in response to Do Not Track signals, but we honor Global Privacy Control (GPC) signals as described above and provide opt-out options through this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Colima Landscape Inc.
49 Raemere St, Camarillo, CA 93010
Phone: (805) 290-5368
Email: info@colimalandscapeinc.com